These Terms of Service ("Terms") govern your use of Launch Labz services. By purchasing a package or engaging Launch Labz, you agree to these Terms.
01Services overview
Launch Labz provides website design, development, copywriting, and optional ongoing website maintenance for service businesses and professionals. Specific deliverables are defined by the package you purchase.
02Payment terms
Payment is due at the time of booking to reserve your build slot. Payments are processed securely through Stripe. All fees are in USD unless otherwise noted. Pricing is subject to change for future clients.
03Timeline
The project timeline — as stated in your written quote — begins after you have submitted a completed intake form and provided all required content and assets (logo, services, copy inputs, photos if applicable, reviews if applicable, and any domain or booking links). Missing or delayed assets, delayed feedback, or changes outside the included revision round may extend the timeline.
04Revisions
Every build includes one consolidated revision round unless your written quote states otherwise. Additional revisions or scope changes may be quoted and billed separately.
05Client responsibilities
- Providing accurate and complete business information
- Supplying required content, assets, and access promptly
- Responding to preview and revision requests in a timely manner
- Ensuring the client has the right to use any content or images provided
- Providing domain login or DNS access if applicable
06Results & performance
Launch Labz does not guarantee specific search engine rankings, lead volume, revenue, or business outcomes. Every site includes basic SEO structure, but SEO results depend on many factors outside our control. We do our best work and deliver strong conversion-focused design, but business results are not guaranteed.
07Monthly maintenance
The Launch Care Plan is an optional add-on starting at $50/month (intro rate). It covers minor monthly text and photo updates, form and link checks, basic support, hosting guidance, and simple tech help. Maintenance is billed monthly and can be cancelled at any time, effective at the end of the current billing cycle. Monthly pricing is introductory and may increase for future clients.
08Cancellations & refunds
Because work begins promptly after payment, website build fees are non-refundable once project work has started. If you need to cancel before work begins, contact us as soon as possible and we will do our best to accommodate. Monthly maintenance can be cancelled at any time for the next billing cycle. See section 09 for what happens to your hosted site after Launch Care cancellation.
09Hosting & post-cancellation
Where your site lives during Launch Care. While you are subscribed to Launch Care, your website is hosted on Launch Labz's premium infrastructure. We manage hosting, security, SSL certificates, and uptime as part of the service. You retain full ownership of your site's design, content, and source code at all times.
What happens at Launch Care cancellation. When you cancel Launch Care, you have two options. Option 1: purchase the Handoff Packet for $50 — a ZIP of your source code plus written instructions for hosting it on your own (Netlify own account, Cloudflare Pages, or any standard web host) and a DNS migration guide. Option 2: take no action — we will send multiple email reminders, and 30 days after cancellation your site will be taken offline. Your domain remains yours throughout. We will retain a source-code archive for 6 months after takedown; if you re-subscribe to Launch Care within that window, your site can be restored. After 6 months the archive may be deleted.
DNS management while on Launch Care. While you are subscribed to Launch Care, we will manage DNS records for your domain as part of the service (e.g., adding email records, updating routing). Upon cancellation of Launch Care, ongoing DNS management becomes your responsibility.
10Domain ownership & registration
Domain ownership. All domains, whether purchased through our Domain Setup Service or registered independently by you, remain solely owned by you. Launch Labz acts only as your agent for technical configuration if you purchase Domain Setup Service. Domains are registered in your legal name with your contact information through GoDaddy (or your registrar of choice). You retain full account access at all times.
Domain renewals. Domain renewal charges are billed directly to your payment method by GoDaddy on an annual basis. Launch Labz does not handle ongoing domain billing or renewals. You are responsible for keeping your registrar account in good standing and your payment method current. If your domain expires, your website will become inaccessible until the domain is renewed.
Domain Setup Service ($25). A one-time fee for our work in configuring DNS records and connecting your domain to your new website. The customer registers the domain in their own name through GoDaddy and adds Launch Labz as a delegate on their account; we then handle the technical setup. The $25 fee covers our service only and does not include the cost of the domain itself, which is paid separately to GoDaddy (typically $10–20/year).
11Intellectual property
Once the project is fully paid, ownership of the final delivered website files transfers to the client. Launch Labz retains the right to display finished work in portfolio, marketing, and case studies unless otherwise agreed in writing. Launch Labz retains ownership of underlying templates, systems, and proprietary methods.
12Third-party tools
Your project may involve third-party services (such as Stripe, Tally, GoDaddy and other domain registrars, hosting providers, and analytics tools). Use of those services is governed by their own terms and policies.
13Limitation of liability
To the fullest extent permitted by law, Launch Labz' total liability for any claim arising out of or related to the services is limited to the amount paid by the client for the specific project giving rise to the claim. Launch Labz is not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities.
14Changes to these terms
We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above.
15Contact
Questions about these Terms? Email hello@launch-labz.com.